Shipping Policy

At Home Furnishings Store, we’re committed to providing premium home furnishings and decor to help you create beautiful living spaces. Our shipping and returns policies are designed to make your shopping experience seamless and satisfying.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

• Standard Shipping ($12.95):
  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Recommended for faster delivery
• Free Shipping (orders over $50):
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Economy option for budget-conscious shoppers

Returns & Exchanges Policy

We want you to love your Home Furnishings Store purchase. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.

Eligibility Requirements

To qualify for a return or exchange:

• Item must be in original condition – unused, unwashed, with all tags attached
• Original packaging must be intact
• Proof of purchase is required
• Return must be initiated within 15 days of delivery

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Bed Pillows
• Bath Towels
• Bath Rugs
• Used Bedding

How to Return an Item

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
2. Wait for Approval: We’ll respond within 1-2 business days with return authorization and instructions.
3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
4. Ship Your Return: Send the package to our Nashville facility using a trackable shipping method. You’re responsible for return shipping costs unless the return is due to our error.

Return Shipping Options

• Standard Return: Use DHL or FedEx for faster processing (recommended)
• Economy Return: Use EMS for more affordable shipping

Refund Information

Once we receive and inspect your return:

• Refunds will be processed within 3-5 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Please allow 5-10 business days for the refund to appear on your statement, depending on your financial institution

Exchange Process

For exchanges (size, color, or style changes):

1. Follow the same return process above
2. Clearly indicate in your email that you’re requesting an exchange and specify your preferred replacement item
3. We’ll ship your new item once we receive the original product

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Dear Home Furnishings Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details of item(s) to return:
- Product Name:
- SKU/Item Number:
- Reason for return:

[For exchanges only] I would like to exchange this item for:
- Product Name:
- SKU/Item Number:
- Color/Size (if applicable):

I have reviewed the return policy and confirm the item is in its original condition with all tags attached and packaging intact.

Please provide return authorization and shipping instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Contact Number]

Return Shipping Address

All returns should be sent to:

Home Furnishings Store Returns
700 Revels Dr
Nashville, TN 37207
United States

For any questions about our returns policy or to check the status of your return, please contact our customer service team at [email protected].

Thank you for shopping with Home Furnishings Store, where we help you create beautiful living spaces with our carefully curated collections.